A structure that defines search criteria for contacts using agent hierarchy group levels. For more information about agent hierarchies, see Set Up Agent Hierarchies in the Amazon Connect Administrator Guide.

AgentInfo

class AgentInfo

Information about the agent who accepted the contact.

AgentQualityMetrics

class AgentQualityMetrics

Information about the quality of the Agent's media connection

AgentsCriteria

class AgentsCriteria

Can be used to define a list of preferred agents to target the contact to within the queue.  Note that agents must have the queue in their routing profile in order to be offered the  contact.

AgentStatus

class AgentStatus

Contains information about an agent status.

AgentStatusReference

class AgentStatusReference

Information about the agent's status.

AgentStatusSearchCriteria

class AgentStatusSearchCriteria

The search criteria to be used to return agent statuses.

AgentStatusSearchFilter

class AgentStatusSearchFilter

Filters to be applied to search results.

AgentStatusState

sealed class AgentStatusState

AgentStatusSummary

class AgentStatusSummary

Summary information for an agent status.

AgentStatusType

sealed class AgentStatusType

AllowedCapabilities

class AllowedCapabilities

Information about the capabilities enabled for participants of the contact.

AnalyticsDataAssociationResult

class AnalyticsDataAssociationResult

This API is in preview release for Amazon Connect and is subject to change.

AnalyticsDataSetsResult

class AnalyticsDataSetsResult

Information about datasets that are available to associate with: DataSetId, DataSetName.

AnsweringMachineDetectionStatus

sealed class AnsweringMachineDetectionStatus

AnswerMachineDetectionConfig

class AnswerMachineDetectionConfig

Configuration of the answering machine detection.

Application

class Application

This API is in preview release for Amazon Connect and is subject to change.

ArtifactStatus

sealed class ArtifactStatus

AssignContactCategoryActionDefinition

class AssignContactCategoryActionDefinition

This action must be set if TriggerEventSource is one of the following values: OnPostCallAnalysisAvailable | OnRealTimeCallAnalysisAvailable | OnRealTimeChatAnalysisAvailable | OnPostChatAnalysisAvailable. Contact is categorized using the rule name.

AssignSlaActionDefinition

class AssignSlaActionDefinition

The AssignSla action definition.

AssociateAnalyticsDataSetRequest

class AssociateAnalyticsDataSetRequest

AssociateAnalyticsDataSetResponse

class AssociateAnalyticsDataSetResponse

AssociateApprovedOriginRequest

class AssociateApprovedOriginRequest

AssociateApprovedOriginResponse

class AssociateApprovedOriginResponse

AssociateBotRequest

class AssociateBotRequest

AssociateBotResponse

class AssociateBotResponse

AssociatedContactSummary

class AssociatedContactSummary

Contact summary of a contact in contact tree associated with unique identifier.

AssociateDefaultVocabularyRequest

class AssociateDefaultVocabularyRequest

AssociateDefaultVocabularyResponse

class AssociateDefaultVocabularyResponse

AssociateFlowRequest

class AssociateFlowRequest

AssociateFlowResponse

class AssociateFlowResponse

AssociateInstanceStorageConfigRequest

class AssociateInstanceStorageConfigRequest

AssociateInstanceStorageConfigResponse

class AssociateInstanceStorageConfigResponse

AssociateLambdaFunctionRequest

class AssociateLambdaFunctionRequest

AssociateLambdaFunctionResponse

class AssociateLambdaFunctionResponse

AssociateLexBotRequest

class AssociateLexBotRequest

AssociateLexBotResponse

class AssociateLexBotResponse

AssociatePhoneNumberContactFlowRequest

class AssociatePhoneNumberContactFlowRequest

AssociatePhoneNumberContactFlowResponse

class AssociatePhoneNumberContactFlowResponse

AssociateQueueQuickConnectsRequest

class AssociateQueueQuickConnectsRequest

AssociateQueueQuickConnectsResponse

class AssociateQueueQuickConnectsResponse

AssociateRoutingProfileQueuesRequest

class AssociateRoutingProfileQueuesRequest

AssociateRoutingProfileQueuesResponse

class AssociateRoutingProfileQueuesResponse

AssociateSecurityKeyRequest

class AssociateSecurityKeyRequest

AssociateSecurityKeyResponse

class AssociateSecurityKeyResponse

AssociateTrafficDistributionGroupUserRequest

class AssociateTrafficDistributionGroupUserRequest

AssociateTrafficDistributionGroupUserResponse

class AssociateTrafficDistributionGroupUserResponse

AssociateUserProficienciesRequest

class AssociateUserProficienciesRequest

AssociateUserProficienciesResponse

class AssociateUserProficienciesResponse

AttachedFile

class AttachedFile

Information about the attached file.

AttachedFileError

class AttachedFileError

Error describing a failure to retrieve attached file metadata through BatchGetAttachedFileMetadata action.

AttachedFileInvalidRequestExceptionReason

sealed class AttachedFileInvalidRequestExceptionReason

AttachedFileServiceQuotaExceededExceptionReason

sealed class AttachedFileServiceQuotaExceededExceptionReason

AttachmentReference

class AttachmentReference

Information about a reference when the referenceType is ATTACHMENT. Otherwise, null.

Attendee

class Attendee

The attendee information, including attendee ID and join token.

Attribute

class Attribute

A toggle for an individual feature at the instance level.

AttributeAndCondition

class AttributeAndCondition

A list of conditions which would be applied together with an AND condition.

AttributeCondition

class AttributeCondition

An object to specify the predefined attribute condition.

AudioFeatures

class AudioFeatures

Has audio-specific configurations as the operating parameter for Echo Reduction.

AudioQualityMetricsInfo

class AudioQualityMetricsInfo

Contains information for score and potential quality issues for Audio

AuthenticationProfile

class AuthenticationProfile

This API is in preview release for Amazon Connect and is subject to change. To request access to this API, contact Amazon Web ServicesSupport.

AuthenticationProfileSummary

class AuthenticationProfileSummary

This API is in preview release for Amazon Connect and is subject to change. To request access to this API, contact Amazon Web ServicesSupport.

AvailableNumberSummary

class AvailableNumberSummary

Information about available phone numbers.

BatchAssociateAnalyticsDataSetRequest

class BatchAssociateAnalyticsDataSetRequest

BatchAssociateAnalyticsDataSetResponse

class BatchAssociateAnalyticsDataSetResponse

BatchDisassociateAnalyticsDataSetRequest

class BatchDisassociateAnalyticsDataSetRequest

BatchDisassociateAnalyticsDataSetResponse

class BatchDisassociateAnalyticsDataSetResponse

BatchGetAttachedFileMetadataRequest

class BatchGetAttachedFileMetadataRequest

BatchGetAttachedFileMetadataResponse

class BatchGetAttachedFileMetadataResponse

BatchGetFlowAssociationRequest

class BatchGetFlowAssociationRequest

BatchGetFlowAssociationResponse

class BatchGetFlowAssociationResponse

BatchPutContactRequest

class BatchPutContactRequest

BatchPutContactResponse

class BatchPutContactResponse

BehaviorType

sealed class BehaviorType

Campaign

class Campaign

Information associated with a campaign.

CaseSlaConfiguration

class CaseSlaConfiguration

The SLA configuration for Case SlaAssignmentType.

Channel

sealed class Channel

ChatContactMetrics

class ChatContactMetrics

Information about the overall participant interactions at the contact level.

ChatEvent

class ChatEvent

Chat integration event containing payload to perform different chat actions such as:

ChatEventType

sealed class ChatEventType

ChatMessage

class ChatMessage

A chat message.

ChatMetrics

class ChatMetrics

Information about how agent, bot, and customer interact in a chat contact.

ChatParticipantRoleConfig

class ChatParticipantRoleConfig

Configuration information for the chat participant role.

ChatStreamingConfiguration

class ChatStreamingConfiguration

The streaming configuration, such as the Amazon SNS streaming endpoint.

ClaimedPhoneNumberSummary

class ClaimedPhoneNumberSummary

Information about a phone number that has been claimed to your Amazon Connect instance or traffic distribution group.

ClaimPhoneNumberRequest

class ClaimPhoneNumberRequest

ClaimPhoneNumberResponse

class ClaimPhoneNumberResponse

CommonAttributeAndCondition

class CommonAttributeAndCondition

A list of conditions which would be applied together with an AND condition.

Comparison

sealed class Comparison

CompleteAttachedFileUploadRequest

class CompleteAttachedFileUploadRequest

Request to CompleteAttachedFileUpload API

CompleteAttachedFileUploadResponse

class CompleteAttachedFileUploadResponse

Response from CompleteAttachedFileUpload API

Condition

class Condition

A leaf node condition which can be used to specify a ProficiencyName, ProficiencyValue and ProficiencyLimit.

ConditionalOperationFailedException

class ConditionalOperationFailedException : ConnectException

Request processing failed because dependent condition failed.

ConflictException

class ConflictException : ConnectException

Operation cannot be performed at this time as there is a conflict with another operation or contact state.

ConnectException

open class ConnectException : AwsServiceException

Base class for all service related exceptions thrown by the Connect client

ConnectionData

class ConnectionData

Information required to join the call.

ConnectUnit

sealed class ConnectUnit

Contact

class Contact

Contains information about a contact.

ContactAnalysis

class ContactAnalysis

A structure that defines search criteria for contacts using analysis outputs from Amazon Connect Contact Lens.

ContactConfiguration

class ContactConfiguration

The contact configuration for push notification registration.

ContactDataRequest

class ContactDataRequest

Request object with information to create a contact.

ContactDetails

class ContactDetails

A map of string key/value pairs that contain user-defined attributes which are lightly typed within the contact. This object is used only for task contacts.

ContactEvaluation

class ContactEvaluation

Information about the contact evaluations where the key is the FormId, which is a unique identifier for the form.

ContactFilter

class ContactFilter

Filters user data based on the contact information that is associated to the users. It contains a list of contact states.

ContactFlow

class ContactFlow

Contains information about a flow.

ContactFlowModule

class ContactFlowModule

Contains information about a flow module.

ContactFlowModuleSearchCriteria

class ContactFlowModuleSearchCriteria

The search criteria to be used to return flow modules.

ContactFlowModuleSearchFilter

class ContactFlowModuleSearchFilter

The search criteria to be used to return flow modules.

ContactFlowModuleState

sealed class ContactFlowModuleState

ContactFlowModuleStatus

sealed class ContactFlowModuleStatus

ContactFlowModuleSummary

class ContactFlowModuleSummary

Contains summary information about a flow.

ContactFlowNotPublishedException

class ContactFlowNotPublishedException : ConnectException

The flow has not been published.

ContactFlowSearchCriteria

class ContactFlowSearchCriteria

The search criteria to be used to return flows.

ContactFlowSearchFilter

class ContactFlowSearchFilter

Filters to be applied to search results.

ContactFlowState

sealed class ContactFlowState

ContactFlowStatus

sealed class ContactFlowStatus

ContactFlowSummary

class ContactFlowSummary

Contains summary information about a flow.

ContactFlowType

sealed class ContactFlowType

ContactFlowVersionSummary

class ContactFlowVersionSummary

A summary of a flow version's metadata.

ContactInitiationMethod

sealed class ContactInitiationMethod

ContactNotFoundException

class ContactNotFoundException : ConnectException

The contact with the specified ID is not active or does not exist. Applies to Voice calls only, not to Chat or Task contacts.

ContactRecordingType

sealed class ContactRecordingType

ContactSearchSummary

class ContactSearchSummary

Information of returned contact.

ContactSearchSummaryAgentInfo

class ContactSearchSummaryAgentInfo

Information about the agent who accepted the contact.

ContactSearchSummaryQueueInfo

class ContactSearchSummaryQueueInfo

If this contact was queued, this contains information about the queue.

ContactSearchSummarySegmentAttributeValue

class ContactSearchSummarySegmentAttributeValue

The value of a segment attribute. This is structured as a map with a single key-value pair. The key 'valueString' indicates that the attribute type is a string, and its corresponding value is the actual string value of the segment attribute.

ContactState

sealed class ContactState

ControlPlaneAttributeFilter

class ControlPlaneAttributeFilter

An object that can be used to specify Tag conditions inside the SearchFilter. This accepts an OR or AND (List of List) input where:

ControlPlaneTagFilter

class ControlPlaneTagFilter

An object that can be used to specify Tag conditions inside the SearchFilter. This accepts an OR of AND (List of List) input where:

ControlPlaneUserAttributeFilter

class ControlPlaneUserAttributeFilter

An object that can be used to specify Tag conditions or Hierarchy Group conditions inside the SearchFilter.

CreateAgentStatusRequest

class CreateAgentStatusRequest

CreateAgentStatusResponse

class CreateAgentStatusResponse

CreateCaseActionDefinition

class CreateCaseActionDefinition

The CreateCase action definition.

CreateContactFlowModuleRequest

class CreateContactFlowModuleRequest

CreateContactFlowModuleResponse

class CreateContactFlowModuleResponse

CreateContactFlowRequest

class CreateContactFlowRequest

CreateContactFlowResponse

class CreateContactFlowResponse

CreateContactFlowVersionRequest

class CreateContactFlowVersionRequest

CreateContactFlowVersionResponse

class CreateContactFlowVersionResponse

CreateContactRequest

class CreateContactRequest

CreateContactResponse

class CreateContactResponse

CreatedByInfo

sealed class CreatedByInfo

Information on the identity that created the file.

CreateEmailAddressRequest

class CreateEmailAddressRequest

CreateEmailAddressResponse

class CreateEmailAddressResponse

CreateEvaluationFormRequest

class CreateEvaluationFormRequest

CreateEvaluationFormResponse

class CreateEvaluationFormResponse

CreateHoursOfOperationOverrideRequest

class CreateHoursOfOperationOverrideRequest

CreateHoursOfOperationOverrideResponse

class CreateHoursOfOperationOverrideResponse

CreateHoursOfOperationRequest

class CreateHoursOfOperationRequest

CreateHoursOfOperationResponse

class CreateHoursOfOperationResponse

CreateInstanceRequest

class CreateInstanceRequest

CreateInstanceResponse

class CreateInstanceResponse

CreateIntegrationAssociationRequest

class CreateIntegrationAssociationRequest

CreateIntegrationAssociationResponse

class CreateIntegrationAssociationResponse

CreateParticipantRequest

class CreateParticipantRequest

CreateParticipantResponse

class CreateParticipantResponse

CreatePersistentContactAssociationRequest

class CreatePersistentContactAssociationRequest

CreatePersistentContactAssociationResponse

class CreatePersistentContactAssociationResponse

CreatePredefinedAttributeRequest

class CreatePredefinedAttributeRequest

CreatePredefinedAttributeResponse

class CreatePredefinedAttributeResponse

CreatePromptRequest

class CreatePromptRequest

CreatePromptResponse

class CreatePromptResponse

CreatePushNotificationRegistrationRequest

class CreatePushNotificationRegistrationRequest

CreatePushNotificationRegistrationResponse

class CreatePushNotificationRegistrationResponse

CreateQueueRequest

class CreateQueueRequest

CreateQueueResponse

class CreateQueueResponse

CreateQuickConnectRequest

class CreateQuickConnectRequest

CreateQuickConnectResponse

class CreateQuickConnectResponse

CreateRoutingProfileRequest

class CreateRoutingProfileRequest

CreateRoutingProfileResponse

class CreateRoutingProfileResponse

CreateRuleRequest

class CreateRuleRequest

CreateRuleResponse

class CreateRuleResponse

CreateSecurityProfileRequest

class CreateSecurityProfileRequest

CreateSecurityProfileResponse

class CreateSecurityProfileResponse

CreateTaskTemplateRequest

class CreateTaskTemplateRequest

CreateTaskTemplateResponse

class CreateTaskTemplateResponse

CreateTrafficDistributionGroupRequest

class CreateTrafficDistributionGroupRequest

CreateTrafficDistributionGroupResponse

class CreateTrafficDistributionGroupResponse

CreateUseCaseRequest

class CreateUseCaseRequest

CreateUseCaseResponse

class CreateUseCaseResponse

CreateUserHierarchyGroupRequest

class CreateUserHierarchyGroupRequest

CreateUserHierarchyGroupResponse

class CreateUserHierarchyGroupResponse

CreateUserRequest

class CreateUserRequest

CreateUserResponse

class CreateUserResponse

CreateViewRequest

class CreateViewRequest

CreateViewResponse

class CreateViewResponse

CreateViewVersionRequest

class CreateViewVersionRequest

CreateViewVersionResponse

class CreateViewVersionResponse

CreateVocabularyRequest

class CreateVocabularyRequest

CreateVocabularyResponse

class CreateVocabularyResponse

Credentials

class Credentials

Contains credentials to use for federation.

CrossChannelBehavior

class CrossChannelBehavior

Defines the cross-channel routing behavior that allows an agent working on a contact in one channel to be offered a contact from a different channel.

CurrentMetric

class CurrentMetric

Contains information about a real-time metric. For a description of each metric, see Metrics definitions in the Amazon Connect Administrator Guide.

CurrentMetricData

class CurrentMetricData

Contains the data for a real-time metric.

CurrentMetricName

sealed class CurrentMetricName

The current metric names.

CurrentMetricResult

class CurrentMetricResult

Contains information about a set of real-time metrics.

CurrentMetricSortCriteria

class CurrentMetricSortCriteria

The way to sort the resulting response based on metrics. By default resources are sorted based on AGENTS_ONLINE, DESCENDING. The metric collection is sorted based on the input metrics.

Customer

class Customer

Information about the Customer on the contact.

CustomerQualityMetrics

class CustomerQualityMetrics

Information about the quality of the Customer's media connection

CustomerVoiceActivity

class CustomerVoiceActivity

Information about customer’s voice activity.

DateComparisonType

sealed class DateComparisonType

DateCondition

class DateCondition

An object to specify the hours of operation override date condition.

DateReference

class DateReference

Information about a reference when the referenceType is DATE. Otherwise, null.

DeactivateEvaluationFormRequest

class DeactivateEvaluationFormRequest

DeactivateEvaluationFormResponse

class DeactivateEvaluationFormResponse

DefaultVocabulary

class DefaultVocabulary

Contains information about a default vocabulary.

DeleteAttachedFileRequest

class DeleteAttachedFileRequest

Request to DeleteAttachedFile API

DeleteAttachedFileResponse

class DeleteAttachedFileResponse

Response from DeleteAttachedFile API

DeleteContactEvaluationRequest

class DeleteContactEvaluationRequest

DeleteContactEvaluationResponse

class DeleteContactEvaluationResponse

DeleteContactFlowModuleRequest

class DeleteContactFlowModuleRequest

DeleteContactFlowModuleResponse

class DeleteContactFlowModuleResponse

DeleteContactFlowRequest

class DeleteContactFlowRequest

DeleteContactFlowResponse

class DeleteContactFlowResponse

DeleteContactFlowVersionRequest

class DeleteContactFlowVersionRequest

DeleteContactFlowVersionResponse

class DeleteContactFlowVersionResponse

DeleteEmailAddressRequest

class DeleteEmailAddressRequest

DeleteEmailAddressResponse

class DeleteEmailAddressResponse

DeleteEvaluationFormRequest

class DeleteEvaluationFormRequest

DeleteEvaluationFormResponse

class DeleteEvaluationFormResponse

DeleteHoursOfOperationOverrideRequest

class DeleteHoursOfOperationOverrideRequest

DeleteHoursOfOperationOverrideResponse

class DeleteHoursOfOperationOverrideResponse

DeleteHoursOfOperationRequest

class DeleteHoursOfOperationRequest

DeleteHoursOfOperationResponse

class DeleteHoursOfOperationResponse

DeleteInstanceRequest

class DeleteInstanceRequest

DeleteInstanceResponse

class DeleteInstanceResponse

DeleteIntegrationAssociationRequest

class DeleteIntegrationAssociationRequest

DeleteIntegrationAssociationResponse

class DeleteIntegrationAssociationResponse

DeletePredefinedAttributeRequest

class DeletePredefinedAttributeRequest

DeletePredefinedAttributeResponse

class DeletePredefinedAttributeResponse

DeletePromptRequest

class DeletePromptRequest

DeletePromptResponse

class DeletePromptResponse

DeletePushNotificationRegistrationRequest

class DeletePushNotificationRegistrationRequest

DeletePushNotificationRegistrationResponse

class DeletePushNotificationRegistrationResponse

DeleteQueueRequest

class DeleteQueueRequest

DeleteQueueResponse

class DeleteQueueResponse

DeleteQuickConnectRequest

class DeleteQuickConnectRequest

DeleteQuickConnectResponse

class DeleteQuickConnectResponse

DeleteRoutingProfileRequest

class DeleteRoutingProfileRequest

DeleteRoutingProfileResponse

class DeleteRoutingProfileResponse

DeleteRuleRequest

class DeleteRuleRequest

DeleteRuleResponse

class DeleteRuleResponse

DeleteSecurityProfileRequest

class DeleteSecurityProfileRequest

DeleteSecurityProfileResponse

class DeleteSecurityProfileResponse

DeleteTaskTemplateRequest

class DeleteTaskTemplateRequest

DeleteTaskTemplateResponse

class DeleteTaskTemplateResponse

DeleteTrafficDistributionGroupRequest

class DeleteTrafficDistributionGroupRequest

DeleteTrafficDistributionGroupResponse

class DeleteTrafficDistributionGroupResponse

DeleteUseCaseRequest

class DeleteUseCaseRequest

DeleteUseCaseResponse

class DeleteUseCaseResponse

DeleteUserHierarchyGroupRequest

class DeleteUserHierarchyGroupRequest

DeleteUserHierarchyGroupResponse

class DeleteUserHierarchyGroupResponse

DeleteUserRequest

class DeleteUserRequest

DeleteUserResponse

class DeleteUserResponse

DeleteViewRequest

class DeleteViewRequest

DeleteViewResponse

class DeleteViewResponse

DeleteViewVersionRequest

class DeleteViewVersionRequest

DeleteViewVersionResponse

class DeleteViewVersionResponse

DeleteVocabularyRequest

class DeleteVocabularyRequest

DeleteVocabularyResponse

class DeleteVocabularyResponse

DescribeAgentStatusRequest

class DescribeAgentStatusRequest

DescribeAgentStatusResponse

class DescribeAgentStatusResponse

DescribeAuthenticationProfileRequest

class DescribeAuthenticationProfileRequest

DescribeAuthenticationProfileResponse

class DescribeAuthenticationProfileResponse

DescribeContactEvaluationRequest

class DescribeContactEvaluationRequest

DescribeContactEvaluationResponse

class DescribeContactEvaluationResponse

DescribeContactFlowModuleRequest

class DescribeContactFlowModuleRequest

DescribeContactFlowModuleResponse

class DescribeContactFlowModuleResponse

DescribeContactFlowRequest

class DescribeContactFlowRequest

DescribeContactFlowResponse

class DescribeContactFlowResponse

DescribeContactRequest

class DescribeContactRequest

DescribeContactResponse

class DescribeContactResponse

DescribeEmailAddressRequest

class DescribeEmailAddressRequest

DescribeEmailAddressResponse

class DescribeEmailAddressResponse

DescribeEvaluationFormRequest

class DescribeEvaluationFormRequest

DescribeEvaluationFormResponse

class DescribeEvaluationFormResponse

DescribeHoursOfOperationOverrideRequest

class DescribeHoursOfOperationOverrideRequest

DescribeHoursOfOperationOverrideResponse

class DescribeHoursOfOperationOverrideResponse

DescribeHoursOfOperationRequest

class DescribeHoursOfOperationRequest

DescribeHoursOfOperationResponse

class DescribeHoursOfOperationResponse

DescribeInstanceAttributeRequest

class DescribeInstanceAttributeRequest

DescribeInstanceAttributeResponse

class DescribeInstanceAttributeResponse

DescribeInstanceRequest

class DescribeInstanceRequest

DescribeInstanceResponse

class DescribeInstanceResponse

DescribeInstanceStorageConfigRequest

class DescribeInstanceStorageConfigRequest

DescribeInstanceStorageConfigResponse

class DescribeInstanceStorageConfigResponse

DescribePhoneNumberRequest

class DescribePhoneNumberRequest

DescribePhoneNumberResponse

class DescribePhoneNumberResponse

DescribePredefinedAttributeRequest

class DescribePredefinedAttributeRequest

DescribePredefinedAttributeResponse

class DescribePredefinedAttributeResponse

DescribePromptRequest

class DescribePromptRequest

DescribePromptResponse

class DescribePromptResponse

DescribeQueueRequest

class DescribeQueueRequest

DescribeQueueResponse

class DescribeQueueResponse

DescribeQuickConnectRequest

class DescribeQuickConnectRequest

DescribeQuickConnectResponse

class DescribeQuickConnectResponse

DescribeRoutingProfileRequest

class DescribeRoutingProfileRequest

DescribeRoutingProfileResponse

class DescribeRoutingProfileResponse

DescribeRuleRequest

class DescribeRuleRequest

DescribeRuleResponse

class DescribeRuleResponse

DescribeSecurityProfileRequest

class DescribeSecurityProfileRequest

DescribeSecurityProfileResponse

class DescribeSecurityProfileResponse

DescribeTrafficDistributionGroupRequest

class DescribeTrafficDistributionGroupRequest

DescribeTrafficDistributionGroupResponse

class DescribeTrafficDistributionGroupResponse

DescribeUserHierarchyGroupRequest

class DescribeUserHierarchyGroupRequest

DescribeUserHierarchyGroupResponse

class DescribeUserHierarchyGroupResponse

DescribeUserHierarchyStructureRequest

class DescribeUserHierarchyStructureRequest

DescribeUserHierarchyStructureResponse

class DescribeUserHierarchyStructureResponse

DescribeUserRequest

class DescribeUserRequest

DescribeUserResponse

class DescribeUserResponse

DescribeViewRequest

class DescribeViewRequest

DescribeViewResponse

class DescribeViewResponse

DescribeVocabularyRequest

class DescribeVocabularyRequest

DescribeVocabularyResponse

class DescribeVocabularyResponse

DestinationNotAllowedException

class DestinationNotAllowedException : ConnectException

Outbound calls to the destination number are not allowed.

DeviceInfo

class DeviceInfo

Information regarding the device.

DeviceType

sealed class DeviceType

Dimensions

class Dimensions

Contains information about the dimensions for a set of metrics.

DirectoryType

sealed class DirectoryType

DisassociateAnalyticsDataSetRequest

class DisassociateAnalyticsDataSetRequest

DisassociateAnalyticsDataSetResponse

class DisassociateAnalyticsDataSetResponse

DisassociateApprovedOriginRequest

class DisassociateApprovedOriginRequest

DisassociateApprovedOriginResponse

class DisassociateApprovedOriginResponse

DisassociateBotRequest

class DisassociateBotRequest

DisassociateBotResponse

class DisassociateBotResponse

DisassociateFlowRequest

class DisassociateFlowRequest

DisassociateFlowResponse

class DisassociateFlowResponse

DisassociateInstanceStorageConfigRequest

class DisassociateInstanceStorageConfigRequest

DisassociateInstanceStorageConfigResponse

class DisassociateInstanceStorageConfigResponse

DisassociateLambdaFunctionRequest

class DisassociateLambdaFunctionRequest

DisassociateLambdaFunctionResponse

class DisassociateLambdaFunctionResponse

DisassociateLexBotRequest

class DisassociateLexBotRequest

DisassociateLexBotResponse

class DisassociateLexBotResponse

DisassociatePhoneNumberContactFlowRequest

class DisassociatePhoneNumberContactFlowRequest

DisassociatePhoneNumberContactFlowResponse

class DisassociatePhoneNumberContactFlowResponse

DisassociateQueueQuickConnectsRequest

class DisassociateQueueQuickConnectsRequest

DisassociateQueueQuickConnectsResponse

class DisassociateQueueQuickConnectsResponse

DisassociateRoutingProfileQueuesRequest

class DisassociateRoutingProfileQueuesRequest

DisassociateRoutingProfileQueuesResponse

class DisassociateRoutingProfileQueuesResponse

DisassociateSecurityKeyRequest

class DisassociateSecurityKeyRequest

DisassociateSecurityKeyResponse

class DisassociateSecurityKeyResponse

DisassociateTrafficDistributionGroupUserRequest

class DisassociateTrafficDistributionGroupUserRequest

DisassociateTrafficDistributionGroupUserResponse

class DisassociateTrafficDistributionGroupUserResponse

DisassociateUserProficienciesRequest

class DisassociateUserProficienciesRequest

DisassociateUserProficienciesResponse

class DisassociateUserProficienciesResponse

DisconnectDetails

class DisconnectDetails

Information about the call disconnect experience.

DisconnectReason

class DisconnectReason

Contains details about why a contact was disconnected. Only Amazon Connect outbound campaigns can provide this field.

DismissUserContactRequest

class DismissUserContactRequest

DismissUserContactResponse

class DismissUserContactResponse

Distribution

class Distribution

Information about a traffic distribution.

DownloadUrlMetadata

class DownloadUrlMetadata

Metadata used to download the attached file.

DuplicateResourceException

class DuplicateResourceException : ConnectException

A resource with the specified name already exists.

EffectiveHoursOfOperations

class EffectiveHoursOfOperations

Information about the hours of operations with the effective override applied.

EmailAddressInfo

class EmailAddressInfo

Contains information about a source or destination email address.

EmailAddressMetadata

class EmailAddressMetadata

Contains information about an email address for a contact center.

EmailAddressSearchCriteria

class EmailAddressSearchCriteria

The search criteria to be used to return email addresses.

EmailAddressSearchFilter

class EmailAddressSearchFilter

Filters to be applied to search results.

EmailAttachment

class EmailAttachment

Information about the email attachment files.

EmailHeaderType

sealed class EmailHeaderType

EmailMessageReference

class EmailMessageReference

Information about the reference when the referenceType is EMAIL_MESSAGE. Otherwise, null.

EmailRecipient

class EmailRecipient

Information about the email recipient

EmailReference

class EmailReference

Information about a reference when the referenceType is EMAIL. Otherwise, null.

EmptyFieldValue

class EmptyFieldValue

An empty value.

EncryptionConfig

class EncryptionConfig

The encryption configuration.

EncryptionType

sealed class EncryptionType

EndAssociatedTasksActionDefinition

class EndAssociatedTasksActionDefinition

End associated tasks related to a case.

Endpoint

class Endpoint

Information about the endpoint.

EndpointInfo

class EndpointInfo

Information about the endpoint.

EndpointType

sealed class EndpointType

ErrorResult

class ErrorResult

This API is in preview release for Amazon Connect and is subject to change.

Evaluation

class Evaluation

Information about a contact evaluation.

EvaluationAnswerData

sealed class EvaluationAnswerData

Information about answer data for a contact evaluation. Answer data must be either string, numeric, or not applicable.

EvaluationAnswerInput

class EvaluationAnswerInput

Information about input answers for a contact evaluation.

EvaluationAnswerOutput

class EvaluationAnswerOutput

Information about output answers for a contact evaluation.

EvaluationForm

class EvaluationForm

Information about the evaluation form.

EvaluationFormContent

class EvaluationFormContent

Information about an evaluation form used in a contact evaluation.

EvaluationFormItem

sealed class EvaluationFormItem

Information about an item from an evaluation form. The item must be either a section or a question.

EvaluationFormNumericQuestionAutomation

sealed class EvaluationFormNumericQuestionAutomation

Information about the automation configuration in numeric questions.

EvaluationFormNumericQuestionOption

class EvaluationFormNumericQuestionOption

Information about the option range used for scoring in numeric questions.

EvaluationFormNumericQuestionProperties

class EvaluationFormNumericQuestionProperties

Information about properties for a numeric question in an evaluation form.

EvaluationFormQuestion

class EvaluationFormQuestion

Information about a question from an evaluation form.

EvaluationFormQuestionType

sealed class EvaluationFormQuestionType

EvaluationFormQuestionTypeProperties

sealed class EvaluationFormQuestionTypeProperties

Information about properties for a question in an evaluation form. The question type properties must be either for a numeric question or a single select question.

EvaluationFormScoringMode

sealed class EvaluationFormScoringMode

EvaluationFormScoringStatus

sealed class EvaluationFormScoringStatus

EvaluationFormScoringStrategy

class EvaluationFormScoringStrategy

Information about scoring strategy for an evaluation form.

EvaluationFormSection

class EvaluationFormSection

Information about a section from an evaluation form. A section can contain sections and/or questions. Evaluation forms can only contain sections and subsections (two level nesting).

EvaluationFormSingleSelectQuestionAutomation

class EvaluationFormSingleSelectQuestionAutomation

Information about the automation configuration in single select questions. Automation options are evaluated in order, and the first matched option is applied. If no automation option matches, and there is a default option, then the default option is applied.

EvaluationFormSingleSelectQuestionAutomationOption

sealed class EvaluationFormSingleSelectQuestionAutomationOption

Information about the automation option of a single select question.

EvaluationFormSingleSelectQuestionDisplayMode

sealed class EvaluationFormSingleSelectQuestionDisplayMode

EvaluationFormSingleSelectQuestionOption

class EvaluationFormSingleSelectQuestionOption

Information about the automation configuration in single select questions.

EvaluationFormSingleSelectQuestionProperties

class EvaluationFormSingleSelectQuestionProperties

Information about the options in single select questions.

EvaluationFormSummary

class EvaluationFormSummary

Summary information about an evaluation form.

EvaluationFormVersionStatus

sealed class EvaluationFormVersionStatus

EvaluationFormVersionSummary

class EvaluationFormVersionSummary

Summary information about an evaluation form.

EvaluationMetadata

class EvaluationMetadata

Metadata information about a contact evaluation.

EvaluationNote

class EvaluationNote

Information about notes for a contact evaluation.

EvaluationScore

class EvaluationScore

Information about scores of a contact evaluation item (section or question).

EvaluationStatus

sealed class EvaluationStatus

EvaluationSummary

class EvaluationSummary

Summary information about a contact evaluation.

EventBridgeActionDefinition

class EventBridgeActionDefinition

The EventBridge action definition.

EventSourceName

sealed class EventSourceName

Expiry

class Expiry

An object to specify the expiration of a routing step.

Expression

class Expression

A tagged union to specify expression for a routing step.

FailedRequest

class FailedRequest

Request for which contact failed to be generated.

FailureReasonCode

sealed class FailureReasonCode

FieldValue

class FieldValue

Object for case field values.

FieldValueUnion

class FieldValueUnion

Object to store union of Field values.

FileStatusType

sealed class FileStatusType

FileUseCaseType

sealed class FileUseCaseType

Filters

class Filters

Contains the filter to apply when retrieving metrics.

FilterV2

class FilterV2

Contains the filter to apply when retrieving metrics with the GetMetricDataV2 API.

FlowAssociationResourceType

sealed class FlowAssociationResourceType

FlowAssociationSummary

class FlowAssociationSummary

Information about flow associations.

GetAttachedFileRequest

class GetAttachedFileRequest

Request to GetAttachedFile API.

GetAttachedFileResponse

class GetAttachedFileResponse

Response from GetAttachedFile API.

GetContactAttributesRequest

class GetContactAttributesRequest

GetContactAttributesResponse

class GetContactAttributesResponse

GetCurrentMetricDataRequest

class GetCurrentMetricDataRequest

GetCurrentMetricDataResponse

class GetCurrentMetricDataResponse

GetCurrentUserDataRequest

class GetCurrentUserDataRequest

GetCurrentUserDataResponse

class GetCurrentUserDataResponse

GetEffectiveHoursOfOperationsRequest

class GetEffectiveHoursOfOperationsRequest

GetEffectiveHoursOfOperationsResponse

class GetEffectiveHoursOfOperationsResponse

GetFederationTokenRequest

class GetFederationTokenRequest

GetFederationTokenResponse

class GetFederationTokenResponse

GetFlowAssociationRequest

class GetFlowAssociationRequest

GetFlowAssociationResponse

class GetFlowAssociationResponse

GetMetricDataRequest

class GetMetricDataRequest

GetMetricDataResponse

class GetMetricDataResponse

GetMetricDataV2Request

class GetMetricDataV2Request

GetMetricDataV2Response

class GetMetricDataV2Response

GetPromptFileRequest

class GetPromptFileRequest

GetPromptFileResponse

class GetPromptFileResponse

GetTaskTemplateRequest

class GetTaskTemplateRequest

GetTaskTemplateResponse

class GetTaskTemplateResponse

GetTrafficDistributionRequest

class GetTrafficDistributionRequest

GetTrafficDistributionResponse

class GetTrafficDistributionResponse

Grouping

sealed class Grouping

HierarchyGroup

class HierarchyGroup

Contains information about a hierarchy group.

HierarchyGroupCondition

class HierarchyGroupCondition

A leaf node condition which can be used to specify a hierarchy group condition.

HierarchyGroupMatchType

sealed class HierarchyGroupMatchType

HierarchyGroups

class HierarchyGroups

Information about the agent hierarchy. Hierarchies can be configured with up to five levels.

HierarchyGroupSummary

class HierarchyGroupSummary

Contains summary information about a hierarchy group.

HierarchyGroupSummaryReference

class HierarchyGroupSummaryReference

Information about the hierarchy group.

HierarchyLevel

class HierarchyLevel

Contains information about a hierarchy level.

HierarchyLevelUpdate

class HierarchyLevelUpdate

Contains information about the hierarchy level to update.

HierarchyPath

class HierarchyPath

Contains information about the levels of a hierarchy group.

HierarchyPathReference

class HierarchyPathReference

Information about the levels in the hierarchy group.

HierarchyStructure

class HierarchyStructure

Contains information about a hierarchy structure.

HierarchyStructureUpdate

class HierarchyStructureUpdate

Contains information about the level hierarchy to update.

HistoricalMetric

class HistoricalMetric

Contains information about a historical metric. For a description of each metric, see Metrics definitions in the Amazon Connect Administrator Guide.

HistoricalMetricData

class HistoricalMetricData

Contains the data for a historical metric.

HistoricalMetricName

sealed class HistoricalMetricName

The historical metric names.

HistoricalMetricResult

class HistoricalMetricResult

Contains information about the historical metrics retrieved.

HoursOfOperation

class HoursOfOperation

Information about of the hours of operation.

HoursOfOperationConfig

class HoursOfOperationConfig

Contains information about the hours of operation.

HoursOfOperationDays

sealed class HoursOfOperationDays

HoursOfOperationOverride

class HoursOfOperationOverride

Information about the hours of operations override.

HoursOfOperationOverrideConfig

class HoursOfOperationOverrideConfig

Information about the hours of operation override config: day, start time, and end time.

HoursOfOperationOverrideSearchCriteria

class HoursOfOperationOverrideSearchCriteria

The search criteria to be used to return hours of operations overrides.

HoursOfOperationSearchCriteria

class HoursOfOperationSearchCriteria

The search criteria to be used to return hours of operations.

HoursOfOperationSearchFilter

class HoursOfOperationSearchFilter

Filters to be applied to search results.

HoursOfOperationSummary

class HoursOfOperationSummary

Contains summary information about hours of operation for a contact center.

HoursOfOperationTimeSlice

class HoursOfOperationTimeSlice

The start time or end time for an hours of operation.

IdempotencyException

class IdempotencyException : ConnectException

An entity with the same name already exists.

ImportPhoneNumberRequest

class ImportPhoneNumberRequest

ImportPhoneNumberResponse

class ImportPhoneNumberResponse

InboundAdditionalRecipients

class InboundAdditionalRecipients

Information about the additional TO and CC recipients of an inbound email contact.

InboundEmailContent

class InboundEmailContent

Information about email body content.

InboundMessageSourceType

sealed class InboundMessageSourceType

InboundRawMessage

class InboundRawMessage

Information about the raw email body content.

InitiateAs

sealed class InitiateAs

Instance

class Instance

The Amazon Connect instance.

InstanceAttributeType

sealed class InstanceAttributeType

InstanceReplicationStatus

sealed class InstanceReplicationStatus

InstanceStatus

sealed class InstanceStatus

InstanceStatusReason

class InstanceStatusReason

Relevant details why the instance was not successfully created.

InstanceStorageConfig

class InstanceStorageConfig

The storage configuration for the instance.

InstanceStorageResourceType

sealed class InstanceStorageResourceType

InstanceSummary

class InstanceSummary

Information about the instance.

IntegrationAssociationSummary

class IntegrationAssociationSummary

Contains summary information about the associated AppIntegrations.

IntegrationType

sealed class IntegrationType

InternalServiceException

class InternalServiceException : ConnectException

Request processing failed because of an error or failure with the service.

IntervalDetails

class IntervalDetails

Information about the interval period to use for returning results.

IntervalPeriod

sealed class IntervalPeriod

InvalidContactFlowException

class InvalidContactFlowException : ConnectException

The flow is not valid.

InvalidContactFlowModuleException

class InvalidContactFlowModuleException : ConnectException

The problems with the module. Please fix before trying again.

InvalidParameterException

class InvalidParameterException : ConnectException

One or more of the specified parameters are not valid.

InvalidRequestException

class InvalidRequestException : ConnectException

The request is not valid.

InvalidRequestExceptionReason

sealed class InvalidRequestExceptionReason

Reason why the request was invalid.

InvisibleFieldInfo

class InvisibleFieldInfo

A field that is invisible to an agent.

IvrRecordingTrack

sealed class IvrRecordingTrack

KinesisFirehoseConfig

class KinesisFirehoseConfig

Configuration information of a Kinesis Data Firehose delivery stream.

KinesisStreamConfig

class KinesisStreamConfig

Configuration information of a Kinesis data stream.

KinesisVideoStreamConfig

class KinesisVideoStreamConfig

Configuration information of a Kinesis video stream.

LexBot

class LexBot

Configuration information of an Amazon Lex bot.

LexBotConfig

class LexBotConfig

Configuration information of an Amazon Lex or Amazon Lex V2 bot.

LexV2Bot

class LexV2Bot

Configuration information of an Amazon Lex V2 bot.

LexVersion

sealed class LexVersion

LimitExceededException

class LimitExceededException : ConnectException

The allowed limit for the resource has been exceeded.

ListAgentStatusesRequest

class ListAgentStatusesRequest

ListAgentStatusesResponse

class ListAgentStatusesResponse

ListAnalyticsDataAssociationsRequest

class ListAnalyticsDataAssociationsRequest

ListAnalyticsDataAssociationsResponse

class ListAnalyticsDataAssociationsResponse

ListAnalyticsDataLakeDataSetsRequest

class ListAnalyticsDataLakeDataSetsRequest

ListAnalyticsDataLakeDataSetsResponse

class ListAnalyticsDataLakeDataSetsResponse

ListApprovedOriginsRequest

class ListApprovedOriginsRequest

ListApprovedOriginsResponse

class ListApprovedOriginsResponse

ListAssociatedContactsRequest

class ListAssociatedContactsRequest

ListAssociatedContactsResponse

class ListAssociatedContactsResponse

ListAuthenticationProfilesRequest

class ListAuthenticationProfilesRequest

ListAuthenticationProfilesResponse

class ListAuthenticationProfilesResponse

ListBotsRequest

class ListBotsRequest

ListBotsResponse

class ListBotsResponse

ListCondition

class ListCondition

A leaf node condition which can be used to specify a List condition to search users with attributes included in Lists like Proficiencies.

ListContactEvaluationsRequest

class ListContactEvaluationsRequest

ListContactEvaluationsResponse

class ListContactEvaluationsResponse

ListContactFlowModulesRequest

class ListContactFlowModulesRequest

ListContactFlowModulesResponse

class ListContactFlowModulesResponse

ListContactFlowsRequest

class ListContactFlowsRequest

ListContactFlowsResponse

class ListContactFlowsResponse

ListContactFlowVersionsRequest

class ListContactFlowVersionsRequest

ListContactFlowVersionsResponse

class ListContactFlowVersionsResponse

ListContactReferencesRequest

class ListContactReferencesRequest

ListContactReferencesResponse

class ListContactReferencesResponse

ListDefaultVocabulariesRequest

class ListDefaultVocabulariesRequest

ListDefaultVocabulariesResponse

class ListDefaultVocabulariesResponse

ListEvaluationFormsRequest

class ListEvaluationFormsRequest

ListEvaluationFormsResponse

class ListEvaluationFormsResponse

ListEvaluationFormVersionsRequest

class ListEvaluationFormVersionsRequest

ListEvaluationFormVersionsResponse

class ListEvaluationFormVersionsResponse

ListFlowAssociationResourceType

sealed class ListFlowAssociationResourceType

ListFlowAssociationsRequest

class ListFlowAssociationsRequest

ListFlowAssociationsResponse

class ListFlowAssociationsResponse

ListHoursOfOperationOverridesRequest

class ListHoursOfOperationOverridesRequest

ListHoursOfOperationOverridesResponse

class ListHoursOfOperationOverridesResponse

ListHoursOfOperationsRequest

class ListHoursOfOperationsRequest

ListHoursOfOperationsResponse

class ListHoursOfOperationsResponse

ListInstanceAttributesRequest

class ListInstanceAttributesRequest

ListInstanceAttributesResponse

class ListInstanceAttributesResponse

ListInstancesRequest

class ListInstancesRequest

ListInstancesResponse

class ListInstancesResponse

ListInstanceStorageConfigsRequest

class ListInstanceStorageConfigsRequest

ListInstanceStorageConfigsResponse

class ListInstanceStorageConfigsResponse

ListIntegrationAssociationsRequest

class ListIntegrationAssociationsRequest

ListIntegrationAssociationsResponse

class ListIntegrationAssociationsResponse

ListLambdaFunctionsRequest

class ListLambdaFunctionsRequest

ListLambdaFunctionsResponse

class ListLambdaFunctionsResponse

ListLexBotsRequest

class ListLexBotsRequest

ListLexBotsResponse

class ListLexBotsResponse

ListPhoneNumbersRequest

class ListPhoneNumbersRequest

ListPhoneNumbersResponse

class ListPhoneNumbersResponse

ListPhoneNumbersSummary

class ListPhoneNumbersSummary

Information about phone numbers that have been claimed to your Amazon Connect instance or traffic distribution group.

ListPhoneNumbersV2Request

class ListPhoneNumbersV2Request

ListPhoneNumbersV2Response

class ListPhoneNumbersV2Response

ListPredefinedAttributesRequest

class ListPredefinedAttributesRequest

ListPredefinedAttributesResponse

class ListPredefinedAttributesResponse

ListPromptsRequest

class ListPromptsRequest

ListPromptsResponse

class ListPromptsResponse

ListQueueQuickConnectsRequest

class ListQueueQuickConnectsRequest

ListQueueQuickConnectsResponse

class ListQueueQuickConnectsResponse

ListQueuesRequest

class ListQueuesRequest

ListQueuesResponse

class ListQueuesResponse

ListQuickConnectsRequest

class ListQuickConnectsRequest

ListQuickConnectsResponse

class ListQuickConnectsResponse

ListRealtimeContactAnalysisSegmentsV2Request

class ListRealtimeContactAnalysisSegmentsV2Request

ListRealtimeContactAnalysisSegmentsV2Response

class ListRealtimeContactAnalysisSegmentsV2Response

ListRoutingProfileQueuesRequest

class ListRoutingProfileQueuesRequest

ListRoutingProfileQueuesResponse

class ListRoutingProfileQueuesResponse

ListRoutingProfilesRequest

class ListRoutingProfilesRequest

ListRoutingProfilesResponse

class ListRoutingProfilesResponse

ListRulesRequest

class ListRulesRequest

ListRulesResponse

class ListRulesResponse

ListSecurityKeysRequest

class ListSecurityKeysRequest

ListSecurityKeysResponse

class ListSecurityKeysResponse

ListSecurityProfileApplicationsRequest

class ListSecurityProfileApplicationsRequest

ListSecurityProfileApplicationsResponse

class ListSecurityProfileApplicationsResponse

ListSecurityProfilePermissionsRequest

class ListSecurityProfilePermissionsRequest

ListSecurityProfilePermissionsResponse

class ListSecurityProfilePermissionsResponse

ListSecurityProfilesRequest

class ListSecurityProfilesRequest

ListSecurityProfilesResponse

class ListSecurityProfilesResponse

ListTagsForResourceRequest

class ListTagsForResourceRequest

ListTagsForResourceResponse

class ListTagsForResourceResponse

ListTaskTemplatesRequest

class ListTaskTemplatesRequest

ListTaskTemplatesResponse

class ListTaskTemplatesResponse

ListTrafficDistributionGroupsRequest

class ListTrafficDistributionGroupsRequest

ListTrafficDistributionGroupsResponse

class ListTrafficDistributionGroupsResponse

ListTrafficDistributionGroupUsersRequest

class ListTrafficDistributionGroupUsersRequest

ListTrafficDistributionGroupUsersResponse

class ListTrafficDistributionGroupUsersResponse

ListUseCasesRequest

class ListUseCasesRequest

Provides summary information about the use cases for the specified integration association.

ListUseCasesResponse

class ListUseCasesResponse

ListUserHierarchyGroupsRequest

class ListUserHierarchyGroupsRequest

ListUserHierarchyGroupsResponse

class ListUserHierarchyGroupsResponse

ListUserProficienciesRequest

class ListUserProficienciesRequest

ListUserProficienciesResponse

class ListUserProficienciesResponse

ListUsersRequest

class ListUsersRequest

ListUsersResponse

class ListUsersResponse

ListViewsRequest

class ListViewsRequest

ListViewsResponse

class ListViewsResponse

ListViewVersionsRequest

class ListViewVersionsRequest

ListViewVersionsResponse

class ListViewVersionsResponse

MatchCriteria

class MatchCriteria

An object to define AgentsCriteria.

MaximumResultReturnedException

class MaximumResultReturnedException : ConnectException

Maximum number (1000) of tags have been returned with current request. Consider changing request parameters to get more tags.

MediaConcurrency

class MediaConcurrency

Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

MediaPlacement

class MediaPlacement

A set of endpoints used by clients to connect to the media service group for an Amazon Chime SDK meeting.

MediaStreamType

sealed class MediaStreamType

Meeting

class Meeting

A meeting created using the Amazon Chime SDK.

MeetingFeaturesConfiguration

class MeetingFeaturesConfiguration

The configuration settings of the features available to a meeting.

MeetingFeatureStatus

sealed class MeetingFeatureStatus

MetricDataV2

class MetricDataV2

Contains the name, thresholds, and metric filters.

MetricFilterV2

class MetricFilterV2

Contains information about the filter used when retrieving metrics. MetricFiltersV2 can be used on the following metrics: AVG_AGENT_CONNECTING_TIME, CONTACTS_CREATED, CONTACTS_HANDLED, SUM_CONTACTS_DISCONNECTED.

MetricInterval

class MetricInterval

The interval period with the start and end time for the metrics.

MetricResultV2

class MetricResultV2

Contains information about the metric results.

MetricV2

class MetricV2

Contains information about the metric.

MonitorCapability

sealed class MonitorCapability

MonitorContactRequest

class MonitorContactRequest

MonitorContactResponse

class MonitorContactResponse

NewSessionDetails

class NewSessionDetails

Payload of chat properties to apply when starting a new contact.

NotificationContentType

sealed class NotificationContentType

NotificationDeliveryType

sealed class NotificationDeliveryType

NotificationRecipientType

class NotificationRecipientType

The type of notification recipient.

NumberComparisonType

sealed class NumberComparisonType

NumberCondition

class NumberCondition

A leaf node condition which can be used to specify a numeric condition.

NumberReference

class NumberReference

Information about a reference when the referenceType is NUMBER. Otherwise, null.

NumericQuestionPropertyAutomationLabel

sealed class NumericQuestionPropertyAutomationLabel

NumericQuestionPropertyValueAutomation

class NumericQuestionPropertyValueAutomation

Information about the property value used in automation of a numeric questions. Label values are associated with minimum and maximum values for the numeric question.

OperationalHour

class OperationalHour

Information about the hours of operations with the effective override applied.

OutboundAdditionalRecipients

class OutboundAdditionalRecipients

Information about the additional recipients of outbound email.

OutboundCallerConfig

class OutboundCallerConfig

The outbound caller ID name, number, and outbound whisper flow.

OutboundContactNotPermittedException

class OutboundContactNotPermittedException : ConnectException

The contact is not permitted.

OutboundEmailConfig

class OutboundEmailConfig

The outbound email address ID.

OutboundEmailContent

class OutboundEmailContent

Information about email body content.

OutboundMessageSourceType

sealed class OutboundMessageSourceType

OutboundRawMessage

class OutboundRawMessage

Information about the raw email body content.

OutputTypeNotFoundException

class OutputTypeNotFoundException : ConnectException

Thrown for analyzed content when requested OutputType was not enabled for a given contact. For example, if an OutputType.Raw was requested for a contact that had RedactedOnly Redaction policy set in the flow.

OverrideDays

sealed class OverrideDays

OverrideTimeSlice

class OverrideTimeSlice

The start time or end time for an hours of operation override.

ParticipantCapabilities

class ParticipantCapabilities

The configuration for the allowed video and screen sharing capabilities for participants present over the call. For more information, see Set up in-app, web, video calling, and screen sharing capabilities in the Amazon Connect Administrator Guide.

ParticipantDetails

class ParticipantDetails

The customer's details.

ParticipantDetailsToAdd

class ParticipantDetailsToAdd

The details to add for the participant.

ParticipantMetrics

class ParticipantMetrics

Information about a participant's interactions in a contact.

ParticipantRole

sealed class ParticipantRole

ParticipantState

sealed class ParticipantState

ParticipantTimerAction

sealed class ParticipantTimerAction

ParticipantTimerConfiguration

class ParticipantTimerConfiguration

Configuration information for the timer. After the timer configuration is set, it persists for the duration of the chat. It persists across new contacts in the chain, for example, transfer contacts.

ParticipantTimerType

sealed class ParticipantTimerType

ParticipantTimerValue

sealed class ParticipantTimerValue

The value of the timer. Either the timer action (Unset to delete the timer), or the duration of the timer in minutes. Only one value can be set.

ParticipantTokenCredentials

class ParticipantTokenCredentials

The credentials used by the participant.

ParticipantType

sealed class ParticipantType

PauseContactRequest

class PauseContactRequest

PauseContactResponse

class PauseContactResponse

PersistentChat

class PersistentChat

Enable persistent chats. For more information about enabling persistent chat, and for example use cases and how to configure for them, see Enable persistent chat.

PhoneNumberCountryCode

sealed class PhoneNumberCountryCode

PhoneNumberQuickConnectConfig

class PhoneNumberQuickConnectConfig

Contains information about a phone number for a quick connect.

PhoneNumberStatus

class PhoneNumberStatus

The status of the phone number.

PhoneNumberSummary

class PhoneNumberSummary

Contains summary information about a phone number for a contact center.

PhoneNumberType

sealed class PhoneNumberType

PhoneNumberWorkflowStatus

sealed class PhoneNumberWorkflowStatus

PhoneType

sealed class PhoneType

PredefinedAttribute

class PredefinedAttribute

Information about a predefined attribute.

PredefinedAttributeSearchCriteria

class PredefinedAttributeSearchCriteria

The search criteria to be used to return predefined attributes.

PredefinedAttributeSummary

class PredefinedAttributeSummary

Summary of a predefined attribute.

PredefinedAttributeValues

sealed class PredefinedAttributeValues

Information about values of a predefined attribute.

ProblemDetail

class ProblemDetail

Information about a problem detail.

Prompt

class Prompt

Information about a prompt.

PromptSearchCriteria

class PromptSearchCriteria

The search criteria to be used to return prompts.

PromptSearchFilter

class PromptSearchFilter

Filters to be applied to search results.

PromptSummary

class PromptSummary

Contains information about the prompt.

PropertyValidationException

class PropertyValidationException : ConnectException

The property is not valid.

PropertyValidationExceptionProperty

class PropertyValidationExceptionProperty

Contains information about why a property is not valid.

PropertyValidationExceptionReason

sealed class PropertyValidationExceptionReason

PutUserStatusRequest

class PutUserStatusRequest

PutUserStatusResponse

class PutUserStatusResponse

QualityMetrics

class QualityMetrics

Information about the quality of the participant's media connection.

Queue

class Queue

Contains information about a queue.

QueueInfo

class QueueInfo

If this contact was queued, this contains information about the queue.

QueueInfoInput

class QueueInfoInput

Information about a queue.

QueueQuickConnectConfig

class QueueQuickConnectConfig

Contains information about a queue for a quick connect. The flow must be of type Transfer to Queue.

QueueReference

class QueueReference

Contains information about a queue resource for which metrics are returned.

QueueSearchCriteria

class QueueSearchCriteria

The search criteria to be used to return queues.

QueueSearchFilter

class QueueSearchFilter

Filters to be applied to search results.

QueueStatus

sealed class QueueStatus

QueueSummary

class QueueSummary

Contains summary information about a queue.

QueueType

sealed class QueueType

QuickConnect

class QuickConnect

Contains information about a quick connect.

QuickConnectConfig

class QuickConnectConfig

Contains configuration settings for a quick connect.

QuickConnectSearchCriteria

class QuickConnectSearchCriteria

The search criteria to be used to return quick connects.

QuickConnectSearchFilter

class QuickConnectSearchFilter

Filters to be applied to search results.

QuickConnectSummary

class QuickConnectSummary

Contains summary information about a quick connect.

QuickConnectType

sealed class QuickConnectType

Range

class Range

An Object to define the minimum and maximum proficiency levels.

ReadOnlyFieldInfo

class ReadOnlyFieldInfo

Indicates a field that is read-only to an agent.

RealTimeContactAnalysisAttachment

class RealTimeContactAnalysisAttachment

Object that describes attached file.

RealTimeContactAnalysisCategoryDetails

class RealTimeContactAnalysisCategoryDetails

Provides information about the category rule that was matched.

RealTimeContactAnalysisCharacterInterval

class RealTimeContactAnalysisCharacterInterval

Begin and end offsets for a part of text.

RealTimeContactAnalysisIssueDetected

class RealTimeContactAnalysisIssueDetected

Potential issues that are detected based on an artificial intelligence analysis of each turn in the conversation.

RealTimeContactAnalysisOutputType

sealed class RealTimeContactAnalysisOutputType

RealTimeContactAnalysisPointOfInterest

class RealTimeContactAnalysisPointOfInterest

The section of the contact transcript segment that category rule was detected.

RealTimeContactAnalysisPostContactSummaryFailureCode

sealed class RealTimeContactAnalysisPostContactSummaryFailureCode

RealTimeContactAnalysisPostContactSummaryStatus

sealed class RealTimeContactAnalysisPostContactSummaryStatus

RealtimeContactAnalysisSegment

sealed class RealtimeContactAnalysisSegment

An analyzed segment for a real-time analysis session.

RealTimeContactAnalysisSegmentAttachments

class RealTimeContactAnalysisSegmentAttachments

Segment containing list of attachments.

RealTimeContactAnalysisSegmentCategories

class RealTimeContactAnalysisSegmentCategories

The matched category rules.

RealTimeContactAnalysisSegmentEvent

class RealTimeContactAnalysisSegmentEvent

Segment type describing a contact event.

RealTimeContactAnalysisSegmentIssues

class RealTimeContactAnalysisSegmentIssues

Segment type containing a list of detected issues.

RealTimeContactAnalysisSegmentPostContactSummary

class RealTimeContactAnalysisSegmentPostContactSummary

Information about the post-contact summary for a real-time contact segment.

RealTimeContactAnalysisSegmentTranscript

class RealTimeContactAnalysisSegmentTranscript

The analyzed transcript segment.

RealTimeContactAnalysisSegmentType

sealed class RealTimeContactAnalysisSegmentType

RealTimeContactAnalysisSentimentLabel

sealed class RealTimeContactAnalysisSentimentLabel

RealTimeContactAnalysisStatus

sealed class RealTimeContactAnalysisStatus

RealTimeContactAnalysisSupportedChannel

sealed class RealTimeContactAnalysisSupportedChannel

RealTimeContactAnalysisTimeData

sealed class RealTimeContactAnalysisTimeData

Object describing time with which the segment is associated. It can have different representations of time. Currently supported: absoluteTime

RealTimeContactAnalysisTranscriptItemRedaction

class RealTimeContactAnalysisTranscriptItemRedaction

Object describing redaction applied to the segment.

RealTimeContactAnalysisTranscriptItemWithCharacterOffsets

class RealTimeContactAnalysisTranscriptItemWithCharacterOffsets

Transcript representation containing Id and list of character intervals that are associated with analysis data. For example, this object within a RealTimeContactAnalysisPointOfInterest in Category.MatchedDetails would have character interval describing part of the text that matched category.

RealTimeContactAnalysisTranscriptItemWithContent

class RealTimeContactAnalysisTranscriptItemWithContent

Transcript representation containing Id, Content and list of character intervals that are associated with analysis data. For example, this object within an issue detected would describe both content that contains identified issue and intervals where that content is taken from.

RecordingInfo

class RecordingInfo

Information about a voice recording, chat transcript, or screen recording.

RecordingStatus

sealed class RecordingStatus

Reference

class Reference

Well-formed data on a contact, used by agents to complete a contact request. You can have up to 4,096 UTF-8 bytes across all references for a contact.

ReferenceStatus

sealed class ReferenceStatus

ReferenceSummary

sealed class ReferenceSummary

Contains summary information about a reference. ReferenceSummary contains only one non null field between the URL and attachment based on the reference type.

ReferenceType

sealed class ReferenceType

RehydrationType

sealed class RehydrationType

ReleasePhoneNumberRequest

class ReleasePhoneNumberRequest

ReleasePhoneNumberResponse

class ReleasePhoneNumberResponse

ReplicateInstanceRequest

class ReplicateInstanceRequest

ReplicateInstanceResponse

class ReplicateInstanceResponse

ReplicationConfiguration

class ReplicationConfiguration

Details about the status of the replication of a source Amazon Connect instance across Amazon Web Services Regions. Use these details to understand the general status of a given replication. For information about why a replication process may fail, see Why a ReplicateInstance call fails in the Create a replica of your existing Amazon Connect instance topic in the Amazon Connect Administrator Guide.

ReplicationStatusSummary

class ReplicationStatusSummary

Status information about the replication process, where you use the ReplicateInstance API to create a replica of your Amazon Connect instance in another Amazon Web Services Region. For more information, see Set up Amazon Connect Global Resiliency in the Amazon Connect Administrator Guide.

RequiredFieldInfo

class RequiredFieldInfo

Information about a required field.

ResourceConflictException

class ResourceConflictException : ConnectException

A resource already has that name.

ResourceInUseException

class ResourceInUseException : ConnectException

That resource is already in use. Please try another.

ResourceNotFoundException

class ResourceNotFoundException : ConnectException

The specified resource was not found.

ResourceNotReadyException

class ResourceNotReadyException : ConnectException

The resource is not ready.

ResourceTagsSearchCriteria

class ResourceTagsSearchCriteria

The search criteria to be used to search tags.

ResourceType

sealed class ResourceType

ResumeContactRecordingRequest

class ResumeContactRecordingRequest

ResumeContactRecordingResponse

class ResumeContactRecordingResponse

ResumeContactRequest

class ResumeContactRequest

ResumeContactResponse

class ResumeContactResponse

RoutingCriteria

class RoutingCriteria

Latest routing criteria on the contact.

RoutingCriteriaInput

class RoutingCriteriaInput

An object to define the RoutingCriteria.

RoutingCriteriaInputStep

class RoutingCriteriaInputStep

Step defines the list of agents to be routed or route based on the agent requirements such as ProficiencyLevel, Name, or Value.

RoutingCriteriaInputStepExpiry

class RoutingCriteriaInputStepExpiry

Specify whether this routing criteria step should apply for only a limited amount of time,  or if it should never expire.

RoutingCriteriaStepStatus

sealed class RoutingCriteriaStepStatus

RoutingProfile

class RoutingProfile

Contains information about a routing profile.

RoutingProfileQueueConfig

class RoutingProfileQueueConfig

Contains information about the queue and channel for which priority and delay can be set.

RoutingProfileQueueConfigSummary

class RoutingProfileQueueConfigSummary

Contains summary information about a routing profile queue.

RoutingProfileQueueReference

class RoutingProfileQueueReference

Contains the channel and queue identifier for a routing profile.

RoutingProfileReference

class RoutingProfileReference

Information about the routing profile assigned to the user.

RoutingProfileSearchCriteria

class RoutingProfileSearchCriteria

The search criteria to be used to return routing profiles.

RoutingProfileSearchFilter

class RoutingProfileSearchFilter

Filters to be applied to search results.

RoutingProfileSummary

class RoutingProfileSummary

Contains summary information about a routing profile.

Rule

class Rule

Information about a rule.

RuleAction

class RuleAction

Information about the action to be performed when a rule is triggered.

RulePublishStatus

sealed class RulePublishStatus

RuleSummary

class RuleSummary

A list of ActionTypes associated with a rule.

RuleTriggerEventSource

class RuleTriggerEventSource

The name of the event source. This field is required if TriggerEventSource is one of the following values: OnZendeskTicketCreate | OnZendeskTicketStatusUpdate | OnSalesforceCaseCreate | OnContactEvaluationSubmit | OnMetricDataUpdate.

S3Config

class S3Config

Information about the Amazon Simple Storage Service (Amazon S3) storage type.

ScreenShareCapability

sealed class ScreenShareCapability

SearchableContactAttributes

class SearchableContactAttributes

A structure that defines search criteria based on user-defined contact attributes that are configured for contact search.

SearchableContactAttributesCriteria

class SearchableContactAttributesCriteria

The search criteria based on user-defined contact attribute key and values to search on.

SearchableQueueType

sealed class SearchableQueueType

SearchableSegmentAttributes

class SearchableSegmentAttributes

The search criteria based on searchable segment attributes of a contact

SearchableSegmentAttributesCriteria

class SearchableSegmentAttributesCriteria

The search criteria based on searchable segment attribute key and values to search on.

SearchAgentStatusesRequest

class SearchAgentStatusesRequest

SearchAgentStatusesResponse

class SearchAgentStatusesResponse

SearchAvailablePhoneNumbersRequest

class SearchAvailablePhoneNumbersRequest

SearchAvailablePhoneNumbersResponse

class SearchAvailablePhoneNumbersResponse

SearchContactFlowModulesRequest

class SearchContactFlowModulesRequest

SearchContactFlowModulesResponse

class SearchContactFlowModulesResponse

SearchContactFlowsRequest

class SearchContactFlowsRequest

SearchContactFlowsResponse

class SearchContactFlowsResponse

SearchContactsMatchType

sealed class SearchContactsMatchType

SearchContactsRequest

class SearchContactsRequest

SearchContactsResponse

class SearchContactsResponse

SearchContactsTimeRange

class SearchContactsTimeRange

A structure of time range that you want to search results.

SearchContactsTimeRangeType

sealed class SearchContactsTimeRangeType

SearchCriteria

class SearchCriteria

A structure of search criteria to be used to return contacts.

SearchEmailAddressesRequest

class SearchEmailAddressesRequest

SearchEmailAddressesResponse

class SearchEmailAddressesResponse

SearchHoursOfOperationOverridesRequest

class SearchHoursOfOperationOverridesRequest

SearchHoursOfOperationOverridesResponse

class SearchHoursOfOperationOverridesResponse

SearchHoursOfOperationsRequest

class SearchHoursOfOperationsRequest

SearchHoursOfOperationsResponse

class SearchHoursOfOperationsResponse

SearchPredefinedAttributesRequest

class SearchPredefinedAttributesRequest

SearchPredefinedAttributesResponse

class SearchPredefinedAttributesResponse

SearchPromptsRequest

class SearchPromptsRequest

SearchPromptsResponse

class SearchPromptsResponse

SearchQueuesRequest

class SearchQueuesRequest

SearchQueuesResponse

class SearchQueuesResponse

SearchQuickConnectsRequest

class SearchQuickConnectsRequest

SearchQuickConnectsResponse

class SearchQuickConnectsResponse

SearchResourceTagsRequest

class SearchResourceTagsRequest

SearchResourceTagsResponse

class SearchResourceTagsResponse

SearchRoutingProfilesRequest

class SearchRoutingProfilesRequest

SearchRoutingProfilesResponse

class SearchRoutingProfilesResponse

SearchSecurityProfilesRequest

class SearchSecurityProfilesRequest

SearchSecurityProfilesResponse

class SearchSecurityProfilesResponse

SearchUserHierarchyGroupsRequest

class SearchUserHierarchyGroupsRequest

SearchUserHierarchyGroupsResponse

class SearchUserHierarchyGroupsResponse

SearchUsersRequest

class SearchUsersRequest

SearchUsersResponse

class SearchUsersResponse

SearchVocabulariesRequest

class SearchVocabulariesRequest

SearchVocabulariesResponse

class SearchVocabulariesResponse

SecurityKey

class SecurityKey

Configuration information of the security key.

SecurityProfile

class SecurityProfile

Contains information about a security profile.

SecurityProfileSearchCriteria

class SecurityProfileSearchCriteria

The search criteria to be used to return security profiles.

SecurityProfileSearchSummary

class SecurityProfileSearchSummary

Information about the returned security profiles.

SecurityProfilesSearchFilter

class SecurityProfilesSearchFilter

Filters to be applied to search results.

SecurityProfileSummary

class SecurityProfileSummary

Contains information about a security profile.

SegmentAttributeValue

class SegmentAttributeValue

A value for a segment attribute. This is structured as a map where the key is valueString and the value is a string.

SendChatIntegrationEventRequest

class SendChatIntegrationEventRequest

SendChatIntegrationEventResponse

class SendChatIntegrationEventResponse

SendNotificationActionDefinition

class SendNotificationActionDefinition

Information about the send notification action.

SendOutboundEmailRequest

class SendOutboundEmailRequest

SendOutboundEmailResponse

class SendOutboundEmailResponse

ServiceQuotaExceededException

class ServiceQuotaExceededException : ConnectException

The service quota has been exceeded.

ServiceQuotaExceededExceptionReason

sealed class ServiceQuotaExceededExceptionReason

The reason for the exception.

SignInConfig

class SignInConfig

The distribution that determines which Amazon Web Services Regions should be used to sign in agents in to both the instance and its replica(s).

SignInDistribution

class SignInDistribution

The distribution of sign in traffic between the instance and its replica(s).

SingleSelectQuestionRuleCategoryAutomation

class SingleSelectQuestionRuleCategoryAutomation

Information about the automation option based on a rule category for a single select question.

SingleSelectQuestionRuleCategoryAutomationCondition

sealed class SingleSelectQuestionRuleCategoryAutomationCondition

SlaAssignmentType

sealed class SlaAssignmentType

SlaType

sealed class SlaType

Sort

class Sort

A structure that defines the field name to sort by and a sort order.

SortableFieldName

sealed class SortableFieldName

SortOrder

sealed class SortOrder

SourceCampaign

class SourceCampaign

Information about the campaign.

SourceType

sealed class SourceType

StartAttachedFileUploadRequest

class StartAttachedFileUploadRequest

StartAttachedFileUploadResponse

class StartAttachedFileUploadResponse

Response from StartAttachedFileUpload API.

StartChatContactRequest

class StartChatContactRequest

StartChatContactResponse

class StartChatContactResponse

StartContactEvaluationRequest

class StartContactEvaluationRequest

StartContactEvaluationResponse

class StartContactEvaluationResponse

StartContactRecordingRequest

class StartContactRecordingRequest

StartContactRecordingResponse

class StartContactRecordingResponse

StartContactStreamingRequest

class StartContactStreamingRequest

StartContactStreamingResponse

class StartContactStreamingResponse

StartEmailContactRequest

class StartEmailContactRequest

StartEmailContactResponse

class StartEmailContactResponse

StartOutboundChatContactRequest

class StartOutboundChatContactRequest

StartOutboundChatContactResponse

class StartOutboundChatContactResponse

StartOutboundEmailContactRequest

class StartOutboundEmailContactRequest

StartOutboundEmailContactResponse

class StartOutboundEmailContactResponse

StartOutboundVoiceContactRequest

class StartOutboundVoiceContactRequest

StartOutboundVoiceContactResponse

class StartOutboundVoiceContactResponse

StartScreenSharingRequest

class StartScreenSharingRequest

StartScreenSharingResponse

class StartScreenSharingResponse

StartTaskContactRequest

class StartTaskContactRequest

StartTaskContactResponse

class StartTaskContactResponse

StartWebRtcContactRequest

class StartWebRtcContactRequest

StartWebRtcContactResponse

class StartWebRtcContactResponse

StateTransition

class StateTransition

Information about the state transition of a supervisor.

Statistic

sealed class Statistic

Status

sealed class Status

Step

class Step

Step signifies the criteria to be used for routing to an agent

StopContactRecordingRequest

class StopContactRecordingRequest

StopContactRecordingResponse

class StopContactRecordingResponse

StopContactRequest

class StopContactRequest

StopContactResponse

class StopContactResponse

StopContactStreamingRequest

class StopContactStreamingRequest

StopContactStreamingResponse

class StopContactStreamingResponse

StorageType

sealed class StorageType

StringComparisonType

sealed class StringComparisonType

StringCondition

class StringCondition

A leaf node condition which can be used to specify a string condition.

StringReference

class StringReference

Information about a reference when the referenceType is STRING. Otherwise, null.

SubmitAutoEvaluationActionDefinition

class SubmitAutoEvaluationActionDefinition

Information about the submit automated evaluation action.

SubmitContactEvaluationRequest

class SubmitContactEvaluationRequest

SubmitContactEvaluationResponse

class SubmitContactEvaluationResponse

SuccessfulRequest

class SuccessfulRequest

Request for which contact was successfully created.

SuspendContactRecordingRequest

class SuspendContactRecordingRequest

SuspendContactRecordingResponse

class SuspendContactRecordingResponse

TagCondition

class TagCondition

A leaf node condition which can be used to specify a tag condition, for example, HAVE BPO = 123.

TagContactRequest

class TagContactRequest

TagContactResponse

class TagContactResponse

TagResourceRequest

class TagResourceRequest

TagResourceResponse

class TagResourceResponse

TagSearchCondition

class TagSearchCondition

The search criteria to be used to return tags.

TagSet

class TagSet

A tag set contains tag key and tag value.

TargetListType

sealed class TargetListType

TaskActionDefinition

class TaskActionDefinition

Information about the task action.

TaskTemplateConstraints

class TaskTemplateConstraints

Describes constraints that apply to the template fields.

TaskTemplateDefaultFieldValue

class TaskTemplateDefaultFieldValue

Describes a default field and its corresponding value.

TaskTemplateDefaults

class TaskTemplateDefaults

Describes default values for fields on a template.

TaskTemplateField

class TaskTemplateField

Describes a single task template field.

TaskTemplateFieldIdentifier

class TaskTemplateFieldIdentifier

The identifier of the task template field.

TaskTemplateFieldType

sealed class TaskTemplateFieldType

TaskTemplateMetadata

class TaskTemplateMetadata

Contains summary information about the task template.

TaskTemplateStatus

sealed class TaskTemplateStatus

TelephonyConfig

class TelephonyConfig

The distribution of traffic between the instance and its replicas.

TemplateAttributes

class TemplateAttributes

Information about the template attributes.

TemplatedMessageConfig

class TemplatedMessageConfig

Information about template message configuration.

Threshold

class Threshold

Contains information about the threshold for service level metrics.

ThresholdV2

class ThresholdV2

Contains information about the threshold for service level metrics.

ThrottlingException

class ThrottlingException : ConnectException

The throttling limit has been exceeded.

TimerEligibleParticipantRoles

sealed class TimerEligibleParticipantRoles

TooManyRequestsException

class TooManyRequestsException : ConnectException

Displayed when rate-related API limits are exceeded.

TrafficDistributionGroup

class TrafficDistributionGroup

Information about a traffic distribution group.

TrafficDistributionGroupStatus

sealed class TrafficDistributionGroupStatus

TrafficDistributionGroupSummary

class TrafficDistributionGroupSummary

Information about traffic distribution groups.

TrafficDistributionGroupUserSummary

class TrafficDistributionGroupUserSummary

Summary information about a traffic distribution group user.

TrafficType

sealed class TrafficType

Transcript

class Transcript

A structure that defines search criteria and matching logic to search for contacts by matching text with transcripts analyzed by Amazon Connect Contact Lens.

TranscriptCriteria

class TranscriptCriteria

A structure that defines search criteria base on words or phrases, participants in the Contact Lens conversational analytics transcript.

TransferContactRequest

class TransferContactRequest

TransferContactResponse

class TransferContactResponse

UntagContactRequest

class UntagContactRequest

UntagContactResponse

class UntagContactResponse

UntagResourceRequest

class UntagResourceRequest

UntagResourceResponse

class UntagResourceResponse

UpdateAgentStatusRequest

class UpdateAgentStatusRequest

UpdateAgentStatusResponse

class UpdateAgentStatusResponse

UpdateAuthenticationProfileRequest

class UpdateAuthenticationProfileRequest

UpdateAuthenticationProfileResponse

class UpdateAuthenticationProfileResponse

UpdateCaseActionDefinition

class UpdateCaseActionDefinition

The UpdateCase action definition.

UpdateContactAttributesRequest

class UpdateContactAttributesRequest

UpdateContactAttributesResponse

class UpdateContactAttributesResponse

UpdateContactEvaluationRequest

class UpdateContactEvaluationRequest

UpdateContactEvaluationResponse

class UpdateContactEvaluationResponse

UpdateContactFlowContentRequest

class UpdateContactFlowContentRequest

UpdateContactFlowContentResponse

class UpdateContactFlowContentResponse

UpdateContactFlowMetadataRequest

class UpdateContactFlowMetadataRequest

UpdateContactFlowMetadataResponse

class UpdateContactFlowMetadataResponse

UpdateContactFlowModuleContentRequest

class UpdateContactFlowModuleContentRequest

UpdateContactFlowModuleContentResponse

class UpdateContactFlowModuleContentResponse

UpdateContactFlowModuleMetadataRequest

class UpdateContactFlowModuleMetadataRequest

UpdateContactFlowModuleMetadataResponse

class UpdateContactFlowModuleMetadataResponse

UpdateContactFlowNameRequest

class UpdateContactFlowNameRequest

UpdateContactFlowNameResponse

class UpdateContactFlowNameResponse

UpdateContactRequest

class UpdateContactRequest

UpdateContactResponse

class UpdateContactResponse

UpdateContactRoutingDataRequest

class UpdateContactRoutingDataRequest

UpdateContactRoutingDataResponse

class UpdateContactRoutingDataResponse

UpdateContactScheduleRequest

class UpdateContactScheduleRequest

UpdateContactScheduleResponse

class UpdateContactScheduleResponse

UpdateEmailAddressMetadataRequest

class UpdateEmailAddressMetadataRequest

UpdateEmailAddressMetadataResponse

class UpdateEmailAddressMetadataResponse

UpdateEvaluationFormRequest

class UpdateEvaluationFormRequest

UpdateEvaluationFormResponse

class UpdateEvaluationFormResponse

UpdateHoursOfOperationOverrideRequest

class UpdateHoursOfOperationOverrideRequest

UpdateHoursOfOperationOverrideResponse

class UpdateHoursOfOperationOverrideResponse

UpdateHoursOfOperationRequest

class UpdateHoursOfOperationRequest

UpdateHoursOfOperationResponse

class UpdateHoursOfOperationResponse

UpdateInstanceAttributeRequest

class UpdateInstanceAttributeRequest

UpdateInstanceAttributeResponse

class UpdateInstanceAttributeResponse

UpdateInstanceStorageConfigRequest

class UpdateInstanceStorageConfigRequest

UpdateInstanceStorageConfigResponse

class UpdateInstanceStorageConfigResponse

UpdateParticipantAuthenticationRequest

class UpdateParticipantAuthenticationRequest

UpdateParticipantAuthenticationResponse

class UpdateParticipantAuthenticationResponse

UpdateParticipantRoleConfigChannelInfo

sealed class UpdateParticipantRoleConfigChannelInfo

Configuration information for the chat participant role.

UpdateParticipantRoleConfigRequest

class UpdateParticipantRoleConfigRequest

UpdateParticipantRoleConfigResponse

class UpdateParticipantRoleConfigResponse

UpdatePhoneNumberMetadataRequest

class UpdatePhoneNumberMetadataRequest

UpdatePhoneNumberMetadataResponse

class UpdatePhoneNumberMetadataResponse

UpdatePhoneNumberRequest

class UpdatePhoneNumberRequest

UpdatePhoneNumberResponse

class UpdatePhoneNumberResponse

UpdatePredefinedAttributeRequest

class UpdatePredefinedAttributeRequest

UpdatePredefinedAttributeResponse

class UpdatePredefinedAttributeResponse

UpdatePromptRequest

class UpdatePromptRequest

UpdatePromptResponse

class UpdatePromptResponse

UpdateQueueHoursOfOperationRequest

class UpdateQueueHoursOfOperationRequest

UpdateQueueHoursOfOperationResponse

class UpdateQueueHoursOfOperationResponse

UpdateQueueMaxContactsRequest

class UpdateQueueMaxContactsRequest

UpdateQueueMaxContactsResponse

class UpdateQueueMaxContactsResponse

UpdateQueueNameRequest

class UpdateQueueNameRequest

UpdateQueueNameResponse

class UpdateQueueNameResponse

UpdateQueueOutboundCallerConfigRequest

class UpdateQueueOutboundCallerConfigRequest

UpdateQueueOutboundCallerConfigResponse

class UpdateQueueOutboundCallerConfigResponse

UpdateQueueOutboundEmailConfigRequest

class UpdateQueueOutboundEmailConfigRequest

UpdateQueueOutboundEmailConfigResponse

class UpdateQueueOutboundEmailConfigResponse

UpdateQueueStatusRequest

class UpdateQueueStatusRequest

UpdateQueueStatusResponse

class UpdateQueueStatusResponse

UpdateQuickConnectConfigRequest

class UpdateQuickConnectConfigRequest

UpdateQuickConnectConfigResponse

class UpdateQuickConnectConfigResponse

UpdateQuickConnectNameRequest

class UpdateQuickConnectNameRequest

UpdateQuickConnectNameResponse

class UpdateQuickConnectNameResponse

UpdateRoutingProfileAgentAvailabilityTimerRequest

class UpdateRoutingProfileAgentAvailabilityTimerRequest

UpdateRoutingProfileAgentAvailabilityTimerResponse

class UpdateRoutingProfileAgentAvailabilityTimerResponse

UpdateRoutingProfileConcurrencyRequest

class UpdateRoutingProfileConcurrencyRequest

UpdateRoutingProfileConcurrencyResponse

class UpdateRoutingProfileConcurrencyResponse

UpdateRoutingProfileDefaultOutboundQueueRequest

class UpdateRoutingProfileDefaultOutboundQueueRequest

UpdateRoutingProfileDefaultOutboundQueueResponse

class UpdateRoutingProfileDefaultOutboundQueueResponse

UpdateRoutingProfileNameRequest

class UpdateRoutingProfileNameRequest

UpdateRoutingProfileNameResponse

class UpdateRoutingProfileNameResponse

UpdateRoutingProfileQueuesRequest

class UpdateRoutingProfileQueuesRequest

UpdateRoutingProfileQueuesResponse

class UpdateRoutingProfileQueuesResponse

UpdateRuleRequest

class UpdateRuleRequest

UpdateRuleResponse

class UpdateRuleResponse

UpdateSecurityProfileRequest

class UpdateSecurityProfileRequest

UpdateSecurityProfileResponse

class UpdateSecurityProfileResponse

UpdateTaskTemplateRequest

class UpdateTaskTemplateRequest

UpdateTaskTemplateResponse

class UpdateTaskTemplateResponse

UpdateTrafficDistributionRequest

class UpdateTrafficDistributionRequest

UpdateTrafficDistributionResponse

class UpdateTrafficDistributionResponse

UpdateUserHierarchyGroupNameRequest

class UpdateUserHierarchyGroupNameRequest

UpdateUserHierarchyGroupNameResponse

class UpdateUserHierarchyGroupNameResponse

UpdateUserHierarchyRequest

class UpdateUserHierarchyRequest

UpdateUserHierarchyResponse

class UpdateUserHierarchyResponse

UpdateUserHierarchyStructureRequest

class UpdateUserHierarchyStructureRequest

UpdateUserHierarchyStructureResponse

class UpdateUserHierarchyStructureResponse

UpdateUserIdentityInfoRequest

class UpdateUserIdentityInfoRequest

UpdateUserIdentityInfoResponse

class UpdateUserIdentityInfoResponse

UpdateUserPhoneConfigRequest

class UpdateUserPhoneConfigRequest

UpdateUserPhoneConfigResponse

class UpdateUserPhoneConfigResponse

UpdateUserProficienciesRequest

class UpdateUserProficienciesRequest

UpdateUserProficienciesResponse

class UpdateUserProficienciesResponse

UpdateUserRoutingProfileRequest

class UpdateUserRoutingProfileRequest

UpdateUserRoutingProfileResponse

class UpdateUserRoutingProfileResponse

UpdateUserSecurityProfilesRequest

class UpdateUserSecurityProfilesRequest

UpdateUserSecurityProfilesResponse

class UpdateUserSecurityProfilesResponse

UpdateViewContentRequest

class UpdateViewContentRequest

UpdateViewContentResponse

class UpdateViewContentResponse

UpdateViewMetadataRequest

class UpdateViewMetadataRequest

UpdateViewMetadataResponse

class UpdateViewMetadataResponse

UploadUrlMetadata

class UploadUrlMetadata

Fields required when uploading an attached file.

UrlReference

class UrlReference

The URL reference.

UseCase

class UseCase

Contains the use case.

UseCaseType

sealed class UseCaseType

User

class User

Contains information about a user account for an Amazon Connect instance.

UserData

class UserData

Data for a user.

UserDataFilters

class UserDataFilters

A filter for the user data.

UserHierarchyGroupSearchCriteria

class UserHierarchyGroupSearchCriteria

The search criteria to be used to return userHierarchyGroup.

UserHierarchyGroupSearchFilter

class UserHierarchyGroupSearchFilter

Filters to be applied to search results.

UserIdentityInfo

class UserIdentityInfo

Contains information about the identity of a user.

UserIdentityInfoLite

class UserIdentityInfoLite

The user's first name and last name.

UserInfo

class UserInfo

The user details for the contact.

UserNotFoundException

class UserNotFoundException : ConnectException

No user with the specified credentials was found in the Amazon Connect instance.

UserPhoneConfig

class UserPhoneConfig

Contains information about the phone configuration settings for a user.

UserProficiency

class UserProficiency

Information about proficiency of a user.

UserProficiencyDisassociate

class UserProficiencyDisassociate

Information about proficiency to be disassociated from the user.

UserQuickConnectConfig

class UserQuickConnectConfig

Contains information about the quick connect configuration settings for a user. The contact flow must be of type Transfer to Agent.

UserReference

class UserReference

Information about the user.

UserSearchCriteria

class UserSearchCriteria

The search criteria to be used to return users.

UserSearchFilter

class UserSearchFilter

Filters to be applied to search results.

UserSearchSummary

class UserSearchSummary

Information about the returned users.

UserSummary

class UserSummary

Contains summary information about a user.

VideoCapability

sealed class VideoCapability

View

class View

A view resource object. Contains metadata and content necessary to render the view.

ViewContent

class ViewContent

View content containing all content necessary to render a view except for runtime input data.

ViewInputContent

class ViewInputContent

View content containing all content necessary to render a view except for runtime input data and the runtime input schema, which is auto-generated by this operation.

ViewStatus

sealed class ViewStatus

ViewSummary

class ViewSummary

A summary of a view's metadata.

ViewType

sealed class ViewType

ViewVersionSummary

class ViewVersionSummary

A summary of a view version's metadata.

Vocabulary

class Vocabulary