UserData
Data for a user.
Types
Properties
A map of active slots by channel. The key is a channel name. The value is an integer: the number of active slots.
A map of available slots by channel. The key is a channel name. The value is an integer: the available number of slots.
A list of contact reference information.
Contains information about the levels of a hierarchy group assigned to a user.
A map of maximum slots by channel. The key is a channel name. The value is an integer: the maximum number of slots. This is calculated from MediaConcurrency of the RoutingProfile assigned to the agent.
The Next status of the agent.
Information about the routing profile that is assigned to the user.
The status of the agent that they manually set in their Contact Control Panel (CCP), or that the supervisor manually changes in the real-time metrics report.
Information about the user for the data that is returned. It contains the resourceId and ARN of the user.