AgentInfo
Information about the agent who accepted the contact.
Types
Properties
The difference in time, in whole seconds, between AfterContactWorkStartTimestamp and AfterContactWorkEndTimestamp.
The date and time when the agent ended After Contact Work for the contact, in UTC time. In cases when agent finishes doing AfterContactWork for chat contacts and switches their activity status to offline or equivalent without clearing the contact in CCP, discrepancies may be noticed for AfterContactWorkEndTimestamp.
The date and time when the agent started doing After Contact Work for the contact, in UTC time.
The total hold duration in seconds initiated by the agent.
Agent pause duration for a contact in seconds.
The configuration for the allowed video and screen sharing capabilities for participants present over the call. For more information, see Set up in-app, web, video calling, and screen sharing capabilities in the Amazon Connect Administrator Guide.
The timestamp when the contact was connected to the agent.
Information regarding Agent’s device.
The agent hierarchy groups for the agent.
List of StateTransition for a supervisor.