A map of string key/value pairs that contain user-defined attributes which are lightly typed within the contact. This object is used only for task contacts.

contactEvaluations

var contactEvaluations: Map<String, ContactEvaluation>?

Information about the contact evaluations where the key is the FormId, which is a unique identifier for the form.

customer

var customer: Customer?

Information about the Customer on the contact.

customerEndpoint

var customerEndpoint: EndpointInfo?

The customer or external third party participant endpoint.

customerId

var customerId: String?

The customer's identification number. For example, the CustomerId may be a customer number from your CRM. You can create a Lambda function to pull the unique customer ID of the caller from your CRM system. If you enable Amazon Connect Voice ID capability, this attribute is populated with the CustomerSpeakerId of the caller.

customerVoiceActivity

var customerVoiceActivity: CustomerVoiceActivity?

Information about customer’s voice activity.

description

var description: String?

The description of the contact.

disconnectDetails

var disconnectDetails: DisconnectDetails?

Information about the call disconnect experience.

disconnectReason

var disconnectReason: String?

The disconnect reason for the contact.

disconnectTimestamp

var disconnectTimestamp: Instant?

The date and time that the customer endpoint disconnected from the current contact, in UTC time. In transfer scenarios, the DisconnectTimestamp of the previous contact indicates the date and time when that contact ended.

var id: String?

The identifier for the contact.

initialContactId

var initialContactId: String?

If this contact is related to other contacts, this is the ID of the initial contact.

initiationMethod

var initiationMethod: ContactInitiationMethod?

Indicates how the contact was initiated.

initiationTimestamp

var initiationTimestamp: Instant?

The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact.

lastPausedTimestamp

var lastPausedTimestamp: Instant?

The timestamp when the contact was last paused.

lastResumedTimestamp

var lastResumedTimestamp: Instant?

The timestamp when the contact was last resumed.

lastUpdateTimestamp

var lastUpdateTimestamp: Instant?

The timestamp when contact was last updated.

name

var name: String?

The name of the contact.

previousContactId

var previousContactId: String?

If this contact is not the first contact, this is the ID of the previous contact.

qualityMetrics

var qualityMetrics: QualityMetrics?

Information about the quality of the participant's media connection.

queueInfo

var queueInfo: QueueInfo?

If this contact was queued, this contains information about the queue.

queuePriority

var queuePriority: Long?

An integer that represents the queue priority to be applied to the contact (lower priorities are routed preferentially). Cannot be specified if the QueueTimeAdjustmentSeconds is specified. Must be statically defined, must be larger than zero, and a valid integer value. Default Value is 5.

queueTimeAdjustmentSeconds

var queueTimeAdjustmentSeconds: Int?

An integer that represents the queue time adjust to be applied to the contact, in seconds (longer / larger queue time are routed preferentially). Cannot be specified if the QueuePriority is specified. Must be statically defined and a valid integer value.

recordings

var recordings: List<RecordingInfo>?

If recording was enabled, this is information about the recordings.

relatedContactId

var relatedContactId: String?

The contactId that is related to this contact.

routingCriteria

var routingCriteria: RoutingCriteria?

Latest routing criteria on the contact.

scheduledTimestamp

var scheduledTimestamp: Instant?

The timestamp, in Unix epoch time format, at which to start running the inbound flow.

segmentAttributes

var segmentAttributes: Map<String, SegmentAttributeValue>?

A set of system defined key-value pairs stored on individual contact segments using an attribute map. The attributes are standard Amazon Connect attributes and can be accessed in flows. Attribute keys can include only alphanumeric, -, and _ characters. This field can be used to show channel subtype. For example, connect:Guide or connect:SMS.

systemEndpoint

var systemEndpoint: EndpointInfo?

The system endpoint. For INBOUND, this is the phone number or email address that the customer dialed. For OUTBOUND and EXTERNAL_OUTBOUND, this is the outbound caller ID number assigned to the outbound queue that is used to dial the customer. For callback, this shows up as Softphone for calls handled by agents with softphone.