Builder

A boolean flag indicating whether the chat conversation was abandoned by a Participant.

Timestamp of last chat message by Participant.

Maximum chat response time by Participant.

Number of chat characters sent by Participant.

Number of chat messages sent by Participant.

Number of chat messages sent by Participant.

The Participant's ID.

Information about the conversation participant. Following are the participant types: [Agent, Customer, Supervisor].

Total chat response time by Participant.