resourceType

A valid resource type. To enable streaming for real-time analysis of contacts, use the following types:

• For chat contacts, use REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS.

• For voice contacts, use REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS.

REAL_TIME_CONTACT_ANALYSIS_SEGMENTS is deprecated, but it is still supported and will apply only to VOICE channel contacts. Use REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS for voice contacts moving forward.

If you have previously associated a stream with REAL_TIME_CONTACT_ANALYSIS_SEGMENTS, no action is needed to update the stream to REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS.