severityCode

A value that indicates the urgency of the case. This value determines the response time according to your service level agreement with Amazon Web Services Support. You can use the DescribeSeverityLevels operation to get the possible values for severityCode.

For more information, see SeverityLevel and Choosing a Severity in the Amazon Web Services Support User Guide.

The availability of severity levels depends on the support plan for the Amazon Web Services account.