CaseDetails
A JSON-formatted object that contains the metadata for a support case. It is contained in the response from a DescribeCases request. CaseDetails contains the following fields:
caseId - The support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47.
categoryCode - The category of problem for the support case. Corresponds to the
CategoryCodevalues returned by a call to DescribeServices.displayId - The identifier for the case on pages in the Amazon Web Services Support Center.
language - The language in which Amazon Web Services Support handles the case. Amazon Web Services Support currently supports Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”). You must specify the ISO 639-1 code for the
languageparameter if you want support in that language.nextToken - A resumption point for pagination.
recentCommunications - One or more Communication objects. Fields of these objects are
attachments,body,caseId,submittedBy, andtimeCreated.serviceCode - The identifier for the Amazon Web Services service that corresponds to the service code defined in the call to DescribeServices.
severityCode - The severity code assigned to the case. Contains one of the values returned by the call to DescribeSeverityLevels. The possible values are:
low,normal,high,urgent, andcritical.status - The status of the case in the Amazon Web Services Support Center. Valid values:
all-opencustomer-action-completedopenedpending-customer-actionreopenedresolvedunassignedwork-in-progresssubject - The subject line of the case.
submittedBy - The email address of the account that submitted the case.
timeCreated - The time the case was created, in ISO-8601 format.
Types
Properties
The category of problem for the support case.
The email addresses that receive copies of communication about the case.
The language in which Amazon Web Services Support handles the case. Amazon Web Services Support currently supports Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”). You must specify the ISO 639-1 code for the language parameter if you want support in that language.
The five most recent communications between you and Amazon Web Services Support Center, including the IDs of any attachments to the communications. Also includes a nextToken that you can use to retrieve earlier communications.
The code for the Amazon Web Services service. You can get a list of codes and the corresponding service names by calling DescribeServices.
The code for the severity level returned by the call to DescribeSeverityLevels.
The email address of the account that submitted the case.
The time that the case was created in the Amazon Web Services Support Center.