ConnectContactLensClient

Amazon Connect Contact Lens enables you to analyze conversations between customer and agents, by using speech transcription, natural language processing, and intelligent search capabilities. It performs sentiment analysis, detects issues, and enables you to automatically categorize contacts.

Amazon Connect Contact Lens provides both real-time and post-call analytics of customer-agent conversations. For more information, see Analyze conversations using speech analytics in the Amazon Connect Administrator Guide.

Properties

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ConnectContactLensClient's configuration

Functions

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Provides a list of analysis segments for a real-time analysis session.

Inherited functions

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expect abstract fun close()
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Provides a list of analysis segments for a real-time analysis session.

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Create a copy of the client with one or more configuration values overridden. This method allows the caller to perform scoped config overrides for one or more client operations.